Service Statuses

Status shows the state in which the Service currently is. Status can be changed multiple times during the lifetime of the Service, to reflect current Service progress.

It is not mandatory to use all states below. Pick only the ones that are relevant to you. If you need some other status [**Contact Us**](/contact-us) and we will add it for you.

Waiting - NEW

Waiting - NEW
  - A NEW service is auto-imported from Insurer e-mail.

Waiting for contact

Waiting for contact
  - Accepted for work, and needs to contact Client for details, setting a Diagnose Visit, etc.

Waiting for contact - PARTS

Waiting for contact - PARTS
  - Parts have arrived. Service needs contact with Client for Completion Visit appointment.

Waiting for diagnose

Waiting for diagnose
  - Waiting for Diagnose Visit to be made to Clients home address.

Waiting for authorization

Waiting for authorization
  - Waiting for contacting Insurer for approval. Usually if needed parts are expensive.
This status can be used for example when authorizing via Insurer on-line form.

Waiting for approval

Waiting for approval
  - Insurer has been contacted. Waiting for a "green light" from it.

Waiting for parts purchase

Waiting for parts purchase
  - Needed parts are known and waiting to be ordered/purchased. Usually after Diagnose Visit.

Waiting for parts

Waiting for parts
  - Needed parts are ordered/purchased and waiting to be delivered.

Waiting for finish

Waiting for finish
  - Completion Visit is already appointed with the Client and waiting to be made.

Waiting for invoice

Waiting for invoice
  - Invoice issuing is pending.

Waiting for report

Waiting for report
  - Service has been completed. Insurer Report is pending.

Waiting - OFFENDER

Waiting - OFFENDER
  - NEW service is auto-imported from Insurer e-mail, but its Client is OFFENDER. Waiting for cancel or acceptance.

Waiting - OPTION

Waiting - OPTION
  - Insurer has some decision to make, and needs to callback when ready.

Waiting - FOLLOW UP

Waiting - FOLLOW UP
  - Needed contact with the Client with some request or make him an offer. This is not to make appointments.

Waiting for cancel

Waiting for cancel
  - Cancellation has been received from Insurer e-mail.

Completed

Completed
  - Service is completed. No other pending actions follow.

Completed - Replaced

Completed - Replaced
  - Service is completed with Appliance replaced. No other pending actions follow.

Completed - Unrepairable

Completed - Unrepairable
  - Service is completed with Appliance being Unrepairable. No other pending actions follow.

Completed - Unpaid

Completed - Unpaid
  - Service is completed. Needs to be paid.

Canceled

Canceled
  - Service is canceled. No other pending actions follow.

Denied

Denied
  - Service is denied by Insurer. No other pending actions follow.

Transfer - Our

Transfer - Our
  - Your company has rejected the service, and Insurer has to transfer it to someone else.

Transfer - Insurer

Transfer - Insurer
  - Insurer has purposely transfered the service to someone else.


If you are not finding suitable status above, please contact us, so we can add one for you.